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Personal profile

Research Interests

Professor Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. He is also studying credibility (or lack thereof) of information provided by a service provider or a retailer to its customers.

His research interests overall include: Applied probability and stochastic models; stochastic systems: performance analysis and optimal control; revenue management; operations management; Empricial Operations

Education/Academic qualification

Operations, Information and Technology, PhD, Stanford University

… → 2005

Statistics, MS, Stanford University

… → 2004

Mechanical Engineering, BTech, Indian Institute of Technology Gandhinagar

… → 2000

Research interests

  • Capacity management
  • Queuing systems
  • Service management

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Research Output

  • 810 Citations
  • 30 Article
  • 5 Conference contribution
  • 4 Working paper
  • 1 Chapter

Learning from inventory availability information: Evidence from field experiments on amazon

Cui, R., Zhang, D. J. & Bassamboo, A., Mar 1 2019, In : Management Science. 65, 3, p. 1216-1235 20 p.

Research output: Contribution to journalArticle

  • 9 Scopus citations

    Service system with dependent service and patience times

    Wu, C. A., Bassamboo, A. & Perry, O., Mar 1 2019, In : Management Science. 65, 3, p. 1151-1172 22 p.

    Research output: Contribution to journalArticle

  • 1 Scopus citations

    Welfare implications of inventory-driven dynamic pricing

    Stamatopoulos, I., Chehrazi, N. & Bassamboo, A., Jan 1 2019, In : Management Science. 65, 12, p. 5741-5765 25 p.

    Research output: Contribution to journalArticle

  • 1 Scopus citations

    Managing customer expectations and priorities in service systems

    Yu, Q., Allon, G., Bassamboo, A. & Iravani, S., Aug 2018, In : Management Science. 64, 8, p. 3942-3970 29 p.

    Research output: Contribution to journalArticle

  • 2 Scopus citations

    Does the past predict the future? The case of delay announcements in service systems

    Ibrahim, R., Armony, M. & Bassamboo, A., Jun 1 2017, In : Management Science. 63, 6, p. 1762-1780 19 p.

    Research output: Contribution to journalArticle

  • 9 Scopus citations