Research Output per year
Research Output per year
Personal profile
Research Interests
Professor Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. He is also studying credibility (or lack thereof) of information provided by a service provider or a retailer to its customers.
His research interests overall include: Applied probability and stochastic models; stochastic systems: performance analysis and optimal control; revenue management; operations management; Empricial Operations
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Operations, Information and Technology, PhD, Stanford University
… → 2005
Statistics, MS, Stanford University
… → 2004
Mechanical Engineering, BTech, Indian Institute of Technology Gandhinagar
… → 2000
Research interests keywords
- Capacity management
- Queuing systems
- Service management
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Asymptotically Optimal and Computationally Efficient Average Treatment Effect Estimation in A/B testing
Deep, V., Bassamboo, A. & Juneja, S., 2024, In: Proceedings of Machine Learning Research. 235, p. 10317-10367 51 p.Research output: Contribution to journal › Conference article › peer-review
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Is Full Price the Full Story When Consumers Have Time and Budget Constraints?
Li, S., Lariviere, M. A. & Bassamboo, A., Jan 2023, In: Manufacturing and Service Operations Management. 26, 1, p. 370-388 19 p.Research output: Contribution to journal › Article › peer-review
1 Scopus citations -
Optimally Scheduling Heterogeneous Impatient Customers
Bassamboo, A., Randhawa, R. & Wu, C., May 2023, In: Manufacturing and Service Operations Management. 25, 3, p. 1066-1080 15 p.Research output: Contribution to journal › Article › peer-review
8 Scopus citations -
Exact Optimal Fixed Width Confidence Interval Estimation for the Mean
Deep, V., Bassamboo, A., Juneja, S. & Zeevi, A., 2022, Proceedings of the 2022 Winter Simulation Conference, WSC 2022. Feng, B., Pedrielli, G., Peng, Y., Shashaani, S., Song, E., Corlu, C. G., Lee, L. H., Chew, E. P., Roeder, T. & Lendermann, P. (eds.). Institute of Electrical and Electronics Engineers Inc., p. 713-723 11 p. (Proceedings - Winter Simulation Conference; vol. 2022-December).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
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Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed
Hu, K., Allon, G. & Bassamboo, A., Mar 2022, In: Manufacturing and Service Operations Management. 24, 2, p. 1002-1020 19 p.Research output: Contribution to journal › Article › peer-review
17 Scopus citations