Professor Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. He is also studying credibility (or lack thereof) of information provided by a service provider or a retailer to its customers.

His research interests overall include: Applied probability and stochastic models; stochastic systems: performance analysis and optimal control; revenue management; operations management; Empricial Operations