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Creating Polite Agents: 5 Heuristics for User Experience Design

Hammond, K., Sood, S. & Budzik, J., 2006, Unknown Publisher.

Research output: Book/ReportOther report

1997

Question Answering from Frequently-Asked Question Files: Experiences with the FAQ Finder System

Hammond, K., Burke, R., Kulyukin, V., Lytinen, S., Tomuro, N. & Schoenberg, S., 1997, Unknown Publisher.

Research output: Book/ReportOther report

168 Scopus citations