• Source: Scopus
1973 …2004

Research activity per year

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Personal profile

Research Interests

His areas of expertise include the implementation of strategy through design of organizational systems and delivering customer service.

Education/Academic qualification

Sociology, PhD, University of Wisconsin-Madison

… → 1976

Sociology, MS, University of Wisconsin-Madison

… → 1971

History and Philosophy, BA, Fordham University

… → 1969

Research interests

  • Consumer Behavior
  • Corporate Restructuring
  • Customer Experience
  • Customer Service
  • Leadership
  • Organizational Change
  • Organizational Learning
  • Organizational Structure and Relationships
  • Strategic Implementation
  • Strategy

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