Calculated based on number of publications stored in Pure and citations from Scopus
Calculated based on number of publications stored in Pure and citations from Scopus
1973 …2018

Research activity per year

Personal profile

Research Interests

His areas of expertise include the implementation of strategy through design of organizational systems and delivering customer service.

Education/Academic qualification

Sociology, PhD, University of Wisconsin-Madison

… → 1976

Sociology, MS, University of Wisconsin-Madison

… → 1971

History and Philosophy, BA, Fordham University

… → 1969

Research interests keywords

  • Consumer Behavior
  • Corporate Restructuring
  • Customer Experience
  • Customer Service
  • Leadership
  • Organizational Change
  • Organizational Learning
  • Organizational Structure and Relationships
  • Strategic Implementation
  • Strategy

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