Calculated based on number of publications stored in Pure and citations from Scopus
1973 …2004

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Personal profile

Research Interests

His areas of expertise include the implementation of strategy through design of organizational systems and delivering customer service.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 12 - Responsible Consumption and Production

Education/Academic qualification

Sociology, PhD, University of Wisconsin-Madison

… → 1976

Sociology, MS, University of Wisconsin-Madison

… → 1971

History and Philosophy, BA, Fordham University

… → 1969

Research interests keywords

  • Consumer Behavior
  • Corporate Restructuring
  • Customer Experience
  • Customer Service
  • Leadership
  • Organizational Change
  • Organizational Learning
  • Organizational Structure and Relationships
  • Strategic Implementation
  • Strategy


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