Big Thought City of Learning

Project: Research project

Description

Northwestern and/or its Partners will provide the following deliverables as they relate to the technical platform, Tableau, online learning opportunities and implementation support (“services”):

Technology Platform
• Northwestern will host Big Thought’s publicly-facing COL Website using the URL provided by Big Thought
• Northwestern will provide an instance of the COL Platform to power the COL website which will included the functionality listed in the attached feature list and a revised mingle board that will be paired down to only include cards the development team believes can be completed for the COL 1.0 MVP.
• The COL platform provided by Northwestern will include a content management tool to allow Big Thought to directly manage their COL website’s content and branding.

Tableau
• Northwestern will provide Big Thought with access to the COL Tableau Server.
• The COL Tableau Server will have near real-time access to all Project Data from the COL platform. Big Thought will be able to download all data related to their city from the Tableau Server.
• Northwestern will work with tableau to implement roles that have different levels of data access based upon the need-to-know to achieve the purposes of this Agreement.
• Big Thought will have the ability to provide organizational-level access to the COL Tableau Server. (As of the Effective Date of the Agreement, there is not a limit on the number of accounts per city, however, based upon usage and server performance a cap may have to be provided. Northwestern does not anticipate this being an issue.)
• Big Thought will control the granting access and permission level for their city.
• Northwestern will provide online access to a standard data dashboard via Tableau that displays visualizations of Project Data relating to program offerings, user participation, and badge activity. These visualizations will be developed in collaboration with a representative of Big Thought.

Online Learning Opportunities
• Northwestern will provide Big Thought with a catalogue of online learning opportunities from which Big Thought can select to have Northwestern deploy on Big Thought instance of the COL platform.
• Northwestern will provide online assessors for student submitted work for online challenges created by Northwestern. Submissions assessed will be capped at five thousand (5,000) for the Term of the Agreement.
• Big Thought is responsible for assessing any submissions for online challenges created by Big Thought.

Implementation Support
• Northwestern will provide the customer service and support ticket software provider, Zendesk, to power the customer support tracking and will directly manage and pay for the Zendesk license.
• Big Thought is responsible for initial review and routing of support requests.
• Northwestern will communicate with designated Big Thought employee(s) to address technical issues received through the centralized help desk.
StatusFinished
Effective start/end date10/9/173/31/19

Funding

  • Big Thought (Agmt 10/9/2017)
  • John D. and Catherine T. MacArthur Foundation (Agmt 10/9/2017)

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Servers
Websites
Visualization
Facings
Personnel
Students