Decision-Flow Queueing Networks for Analysis of Knowledge-Based Service Operations Systems

This project develops design and control principles for Decision-Flow Queueing (DFQ) Networks that are the underlying system of knowledge-based service organizations. In DFQ networks, tasks flow within several nodes and, in addition to processing the task, each node also makes a decision of where the task should be routed next. The project was motivated by social media’s (e.g., Facebook, Twitter) effort to identify fake news before they spread out throughout the network. The applications of DFQ networks, however, extend to other service organizations such as financial institutions, government, and healthcare, among others.