Examining the Outcomes of Repeated Client Referrals Based on the Trajectories of Care

This field-based research will introduce and validate a system-derived measure of the quality of client outcomes based upon trajectories of care. Partnering with the AmericaServes and Combined Arms, the team will use mixed methods to develop trajectories of care metrics for veterans and transitioning service members. First, using interviews and surveys, the team will develop a program categorization toolkit designed to measure the level of need programs and services address. A score will be given to each client with multiple service episodes by combining program rankings with systems data. The team will validate the scores by comparing them to the results of client record audits and a survey-based measure of client well-being.