A guide to chatbots for COVID-19 screening at pediatric health care facilities

Juan Espinoza*, Kelly Crown, Omkar Kulkarni

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric health care facilities.

Original languageEnglish (US)
Article numbere18808
JournalJMIR Public Health and Surveillance
Issue number2
StatePublished - Apr 2020


  • COVID-19: pediatrics
  • Chatbots
  • Digital health
  • Screening

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Health Informatics


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