A guide to chatbots for COVID-19 screening at pediatric health care facilities

Juan Espinoza*, Kelly Crown, Omkar Kulkarni

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric health care facilities.

Original languageEnglish (US)
Article numbere18808
JournalJMIR Public Health and Surveillance
Volume6
Issue number2
DOIs
StatePublished - Apr 2020

Keywords

  • COVID-19: pediatrics
  • Chatbots
  • Digital health
  • Screening

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Health Informatics

Fingerprint

Dive into the research topics of 'A guide to chatbots for COVID-19 screening at pediatric health care facilities'. Together they form a unique fingerprint.

Cite this