A guide to chatbots for COVID-19 screening at pediatric health care facilities

Juan Espinoza; Kelly Crown; Omkar Kulkarni

doi:10.2196/18808

A guide to chatbots for COVID-19 screening at pediatric health care facilities

Juan Espinoza^*, Kelly Crown, Omkar Kulkarni

^*Corresponding author for this work

Pediatrics

Research output: Contribution to journal › Article › peer-review

38 Scopus citations

Abstract

The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric health care facilities.

Original language	English (US)
Article number	e18808
Journal	JMIR Public Health and Surveillance
Volume	6
Issue number	2
DOIs	https://doi.org/10.2196/18808
State	Published - Apr 2020

Keywords

COVID-19: pediatrics
Chatbots
Digital health
Screening

ASJC Scopus subject areas

Public Health, Environmental and Occupational Health
Health Informatics

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.2196/18808

Cite this

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abstract = "The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric health care facilities.",

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AU - Kulkarni, Omkar

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AB - The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric health care facilities.

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A guide to chatbots for COVID-19 screening at pediatric health care facilities

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

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