A Model for Improving Health Care Quality for Transgender and Gender Nonconforming Patients

James M. Ding, Jesse M. Ehrenfeld, E. Kale Edmiston, Kristen Eckstrand, Lauren B. Beach

Research output: Contribution to journalArticle

Abstract

Problem Definition: Transgender and gender nonconforming (TGNC) populations are disproportionately affected by limited health care access and poor health outcomes and commonly report discrimination and mistreatment in health care settings. Despite these disparities, comprehensive approaches to improve the quality of health care of TGNC patient populations are currently lacking. Initial Approach: The Vanderbilt Program for LGBTQ Health has developed a multifaceted, community-engaged approach to improve the quality of health care of TGNC patients, which includes the creation of a transgender patient advocacy program, a community advisory board, and a transgender health clinic. To support the continuous quality improvement of transgender health care, the program is currently piloting a novel multilevel monitoring and evaluation (M&E) system to collect information at the individual patient visit and health systems levels. Next Steps: The next steps for Vanderbilt's community-engaged M&E system are to identify the clinics and health services most used by TGNC patients and assess the level of patient satisfaction in each area. This process will support the identification of high- and low-performing clinics and health services and allow for targeted delivery of trainings to improve the quality of culturally competent health care TGNC patients receive systemwide. Conclusion: In collaboration with TGNC patient populations and community stakeholders, Vanderbilt has created a model to improve the quality of both transition- and non-transition-related health care at the systems level that can be adopted by other health care systems nationally.

Original languageEnglish (US)
Pages (from-to)37-43
Number of pages7
JournalJoint Commission Journal on Quality and Patient Safety
Volume46
Issue number1
DOIs
StatePublished - Jan 2020

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Transgender Persons
Quality of Health Care
Delivery of Health Care
Health Services
Health
Population
Patient Advocacy
Quality Improvement
Patient Satisfaction
Health Status

ASJC Scopus subject areas

  • Leadership and Management

Cite this

Ding, James M. ; Ehrenfeld, Jesse M. ; Edmiston, E. Kale ; Eckstrand, Kristen ; Beach, Lauren B. / A Model for Improving Health Care Quality for Transgender and Gender Nonconforming Patients. In: Joint Commission Journal on Quality and Patient Safety. 2020 ; Vol. 46, No. 1. pp. 37-43.
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A Model for Improving Health Care Quality for Transgender and Gender Nonconforming Patients. / Ding, James M.; Ehrenfeld, Jesse M.; Edmiston, E. Kale; Eckstrand, Kristen; Beach, Lauren B.

In: Joint Commission Journal on Quality and Patient Safety, Vol. 46, No. 1, 01.2020, p. 37-43.

Research output: Contribution to journalArticle

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