A model for the role of trust in firm level performance: The case of family businesses

Mathew R. Allen; Bradley A. George; James H. Davis

doi:10.1016/j.jbusres.2017.10.048

A model for the role of trust in firm level performance: The case of family businesses

Mathew R. Allen^*, Bradley A. George, James H. Davis

^*Corresponding author for this work

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Research output: Contribution to journal › Article › peer-review

43 Scopus citations

Abstract

We explore the process through which trust within family firm leadership contributes to firm level performance. Specifically, we develop a model describing the underlying process through which trust influences commitment and in turn organizational performance. The effect of trust on the performance of family businesses is further understood by addressing the role of family member status and generation in moderating the relationship between trust and commitment. We test this model using longitudinal responses from top managers in family businesses. Results indicate that the effect of trust on performance takes place through commitment with family member status moderating the relationship.

Original language	English (US)
Pages (from-to)	34-45
Number of pages	12
Journal	Journal of Business Research
Volume	84
DOIs	https://doi.org/10.1016/j.jbusres.2017.10.048
State	Published - Mar 2018

Keywords

Commitment
Family business
Relational governance
Trust

ASJC Scopus subject areas

Marketing

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10.1016/j.jbusres.2017.10.048

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title = "A model for the role of trust in firm level performance: The case of family businesses",

abstract = "We explore the process through which trust within family firm leadership contributes to firm level performance. Specifically, we develop a model describing the underlying process through which trust influences commitment and in turn organizational performance. The effect of trust on the performance of family businesses is further understood by addressing the role of family member status and generation in moderating the relationship between trust and commitment. We test this model using longitudinal responses from top managers in family businesses. Results indicate that the effect of trust on performance takes place through commitment with family member status moderating the relationship.",

keywords = "Commitment, Family business, Relational governance, Trust",

author = "Allen, {Mathew R.} and George, {Bradley A.} and Davis, {James H.}",

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year = "2018",

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doi = "10.1016/j.jbusres.2017.10.048",

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AU - George, Bradley A.

AU - Davis, James H.

PY - 2018/3

Y1 - 2018/3

N2 - We explore the process through which trust within family firm leadership contributes to firm level performance. Specifically, we develop a model describing the underlying process through which trust influences commitment and in turn organizational performance. The effect of trust on the performance of family businesses is further understood by addressing the role of family member status and generation in moderating the relationship between trust and commitment. We test this model using longitudinal responses from top managers in family businesses. Results indicate that the effect of trust on performance takes place through commitment with family member status moderating the relationship.

AB - We explore the process through which trust within family firm leadership contributes to firm level performance. Specifically, we develop a model describing the underlying process through which trust influences commitment and in turn organizational performance. The effect of trust on the performance of family businesses is further understood by addressing the role of family member status and generation in moderating the relationship between trust and commitment. We test this model using longitudinal responses from top managers in family businesses. Results indicate that the effect of trust on performance takes place through commitment with family member status moderating the relationship.

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KW - Relational governance

KW - Trust

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JO - Journal of Business Research

JF - Journal of Business Research

ER -

A model for the role of trust in firm level performance: The case of family businesses

Abstract

Keywords

ASJC Scopus subject areas

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