A replicable and customizable approach to improve ambulatory care and research

John H. Wasson*, Anne M. Jette, Deborah J. Johnson, Julie J. Mohr, Eugene C. Nelson

*Corresponding author for this work

Research output: Contribution to journalReview article

18 Scopus citations

Abstract

Health care is a service industry. A fundamental attribute of many successful service industries is the 'small replicable unit (SRU).' There are three essential elements of an SRU: (1) the smallest core unit of activity, (2) micromeasures designed to help manage the core activities, and (3) combinations of the activities and measures to match local customer needs. In this article, we describe a model for geriatric care based on 'SRU thinking.' We demonstrate how this approach places measurement of patient values, clinical improvement strategies, and research objectives into day- to-day health care delivery.

Original languageEnglish (US)
Pages (from-to)17-27
Number of pages11
JournalJournal of Ambulatory Care Management
Volume20
Issue number1
DOIs
StatePublished - Jan 1 1997

Keywords

  • Ambulatory care
  • Geriatrics
  • Health surveys
  • Quality improvement

ASJC Scopus subject areas

  • Health Policy

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