A replicable and customizable approach to improve ambulatory care and research

John H. Wasson; Anne M. Jette; Deborah J. Johnson; Julie J. Mohr; Eugene C. Nelson

doi:10.1097/00004479-199701000-00004

A replicable and customizable approach to improve ambulatory care and research

John H. Wasson^*, Anne M. Jette, Deborah J. Johnson, Julie J. Mohr, Eugene C. Nelson

^*Corresponding author for this work

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Research output: Contribution to journal › Review article › peer-review

18 Scopus citations

Abstract

Health care is a service industry. A fundamental attribute of many successful service industries is the 'small replicable unit (SRU).' There are three essential elements of an SRU: (1) the smallest core unit of activity, (2) micromeasures designed to help manage the core activities, and (3) combinations of the activities and measures to match local customer needs. In this article, we describe a model for geriatric care based on 'SRU thinking.' We demonstrate how this approach places measurement of patient values, clinical improvement strategies, and research objectives into day- to-day health care delivery.

Original language	English (US)
Pages (from-to)	17-27
Number of pages	11
Journal	Journal of Ambulatory Care Management
Volume	20
Issue number	1
DOIs	https://doi.org/10.1097/00004479-199701000-00004
State	Published - Jan 1997

Keywords

Ambulatory care
Geriatrics
Health surveys
Quality improvement

ASJC Scopus subject areas

Health Policy

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10.1097/00004479-199701000-00004

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abstract = "Health care is a service industry. A fundamental attribute of many successful service industries is the 'small replicable unit (SRU).' There are three essential elements of an SRU: (1) the smallest core unit of activity, (2) micromeasures designed to help manage the core activities, and (3) combinations of the activities and measures to match local customer needs. In this article, we describe a model for geriatric care based on 'SRU thinking.' We demonstrate how this approach places measurement of patient values, clinical improvement strategies, and research objectives into day- to-day health care delivery.",

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AU - Nelson, Eugene C.

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AB - Health care is a service industry. A fundamental attribute of many successful service industries is the 'small replicable unit (SRU).' There are three essential elements of an SRU: (1) the smallest core unit of activity, (2) micromeasures designed to help manage the core activities, and (3) combinations of the activities and measures to match local customer needs. In this article, we describe a model for geriatric care based on 'SRU thinking.' We demonstrate how this approach places measurement of patient values, clinical improvement strategies, and research objectives into day- to-day health care delivery.

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A replicable and customizable approach to improve ambulatory care and research

Abstract

Keywords

ASJC Scopus subject areas

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