Abstract
The emergence of team-assembly technologies has brought with it new challenges in designing and implementing socio-technical systems. Our understanding of how systems shape the team-assembly processes is still limited. How do systems enable users to find teammates? How do users make decisions when using these systems? And what factors explain the characteristics of the teams assembled? Building on existing literature from CSCW, computer science, and management science, we propose a taxonomy to characterize how systems influence team assembly. This taxonomy argues that two dimensions determine how systems shape team assembly: (i) users? agency, to what extent the system enables its users to exercise their agency, and (ii) users? participation, how many users the system allows to participate in the team-formation process. The intersection of these two dimensions manifest four types of teams enabled by systems: self-assembled teams, staffed teams, optimized teams, and augmented teams. We characterize each one of these types of teams, considering their qualities, advantages, and challenges. To contextualize these types of teams, we map the current literature of team-assembly systems using a scoping literature review. Lastly, we discuss ways through which these two dimensions alter users' behavior, team diversity, and team composition. This paper provides theoretical implications and research questions for future systems that reconfigure the organization of people into teams.
Original language | English (US) |
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Article number | 181 |
Journal | Proceedings of the ACM on Human-Computer Interaction |
Volume | 4 |
Issue number | CSCW2 |
DOIs | |
State | Published - Oct 14 2020 |
Funding
This material is based upon work supported by the National Science Foundation under grant SES-2021117, the Microsoft Research Dissertation Grant, and the National Institutes of Health under award number 1R01GM112938-01. We thank the anonymous reviewers for their highly constructive feedback and suggestions. We also thank the SONIC Lab members and Nicole E. Lipschultz for their help, feedback, and support.
Keywords
- algorithms
- conceptual framework
- diversity
- team assembly
- team formation
- teams
ASJC Scopus subject areas
- Social Sciences (miscellaneous)
- Human-Computer Interaction
- Computer Networks and Communications