Academic College of Emergency Experts in India's INDO-US Joint Working Group (JWG) White Paper on the Integrated Emergency Communication Response Service in India: Much more than just a number!

Anuja Joshi*, Prasad Rajhans, Sagar Galwankar, Bonnie Arquilla, Mamta Swaroop, Stanislaw Stawicki, Bidhan Das, Praveen Aggarwal, Sanjeev Bhoi, O. P. Kalra

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

The proposal for an integrated national emergency number for India is garnering a lot of enthusiasm and stimulating debate. This ambitious project has a two-part paradigm shift to set in; the first being the integration into a single number and the infrastructure required for setting up and operating this number such that a call can be received and identified. The second is the submerged part of the iceberg: That of the ability to respond to a call and deliver the appropriate emergency service. The first part is more technical and has potential precedents like the 911 phone hotline, for example, to emulate. The main premise of this paper is that the second part is a rather subjective exercise largely determined by the realities of existing public infrastructure in a specific geographical area with respect to emergency services management, especially medical care. Consequently, we highlight the key areas of both precall preparedness and postcall execution that need to be reviewed prior to going live with an integrated number on a national scale.

Original languageEnglish (US)
Pages (from-to)216-223
Number of pages8
JournalJournal of Emergencies, Trauma and Shock
Volume6
Issue number3
DOIs
StatePublished - Jul 2013

Keywords

  • Integrated emergency communication reponse service
  • integrated national emergency number for India
  • national emergency number

ASJC Scopus subject areas

  • Emergency Medicine

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