Abstract
Prior research suggests that facilitating easier communication in social computing systems will increase both interpersonal interactions as well as group productivity. This study tests these claims by examining the impact of a new communication feature called “message walls” that allows for faster and more intuitive interpersonal communication in wikis. Using panel data from a sample of 275 wiki communities that migrated to message walls and a method inspired by regression discontinuity designs, we analyze these transitions and estimate the impact of the system’s introduction. Although the adoption of message walls was associated with increased communication among all editors and newcomers, it had little effect on productivity, and was further associated with a decrease in article contributions from new editors. Our results imply that design changes that make communication easier in a social computing system may not translate to increased participation along other dimensions.
Original language | English (US) |
---|---|
Article number | 101 |
Journal | Proceedings of the ACM on Human-Computer Interaction |
Volume | 3 |
Issue number | CSCW |
DOIs | |
State | Published - Nov 2019 |
Keywords
- Interpersonal communication
- Newcomers
- Peer production
- Wikis
ASJC Scopus subject areas
- Social Sciences (miscellaneous)
- Human-Computer Interaction
- Computer Networks and Communications