An integrative model for organization-wide quality improvement: Lessons from the field

James L. OBrien, Stephen M. Shortell, Edward F X Hughes, Richard W. Foster, James M. Carman, Heidi Boerstler, Edward J. OConnor

Research output: Contribution to journalArticlepeer-review

44 Scopus citations

Abstract

This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.

Original languageEnglish (US)
Pages (from-to)19-30
Number of pages12
JournalQuality Management in Health Care
Volume3
Issue number4
DOIs
StatePublished - Jan 1 1995

Keywords

  • Organization dynamics
  • Organization performance
  • Quality
  • Quality improvement

ASJC Scopus subject areas

  • Leadership and Management
  • Health(social science)
  • Health Policy
  • Care Planning

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