"Any bit of help, helps": Understanding how older caregivers use carework platforms for caregiving support

Lin Li, Vitica Arnold, Anne Marie Piper

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Older adults are increasingly acting as caregivers, given population aging and pervasive caregiver shortages. Meanwhile, gig-economy-based carework platforms have also become popular. As older adults are one of the fastest-growing groups of informal caregivers and technology users in the past decade, we conducted an online survey among older adults residing in the US (N = 193) about how they use these platforms to manage their caregiving tasks. We identified factors related to their frequency of using caregiving help and their intention to continue using caregiving help via carework platforms. We also reported how and why older adults use these platforms, their main concerns and needs related to these platforms, and their most significant positive and negative experiences. Our findings contribute to a foundational understanding of how older caregivers use carework platforms and how such platforms could be better designed to suit the needs and wants of older caregivers.

Original languageEnglish (US)
Title of host publicationCHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450394215
DOIs
StatePublished - Apr 19 2023
Event2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany
Duration: Apr 23 2023Apr 28 2023

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/TerritoryGermany
CityHamburg
Period4/23/234/28/23

Keywords

  • Caregiving
  • Carework platform
  • Gig Economy
  • Health
  • Older Adults
  • Well-being

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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