Approaches to verbal persuasion in intelligent user interfaces

Marco Guerini*, Oliviero Stock, Massimo Zancanaro, Daniel J. O’Keefe, Irene Mazzotta, Fiorella de Rosis, Isabella Poggi, Meiyii Y. Lim, Ruth Aylett

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

11 Scopus citations


People tend to treat computers as social actors, even if these are usually designed as mere tools. This forces computers to play a social role without having the social skills to be successful (Reeves and Nass, 1996).

Original languageEnglish (US)
Title of host publicationCognitive Technologies
PublisherSpringer Verlag
Number of pages26
StatePublished - 2011

Publication series

NameCognitive Technologies
ISSN (Print)1611-2482

ASJC Scopus subject areas

  • Software
  • Artificial Intelligence


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