Approaching Process Improvement

Itai Gurvich, R. Kannan Mutharasan, Jan Albert Van Mieghem*

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review


Process improvement begins with the process view: understanding patient care from the patient's point of view. Organizations must also clearly articulate for themselves how they define operational excellence so that the tradeoffs taken in process improvement can be clearly made. Constructing a process map allows application of powerful analytical tools, such as Little's law, which in turn uncovers targets for process improvement from the patient's point of view. Often tradeoffs among process performance metrics, such as quality, cost, time, personalization, and innovation, must be made when deciding upon improvements to be made in certain processes.

Original languageEnglish (US)
Pages (from-to)369-377
Number of pages9
JournalHeart Failure Clinics
Issue number4
StatePublished - Oct 2020


  • Health care operations
  • Heart failure
  • Process improvement

ASJC Scopus subject areas

  • Cardiology and Cardiovascular Medicine


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