TY - JOUR
T1 - Assessing consumer satisfaction in mental health treatment settings
T2 - A guide for the administrator
AU - Lebow, Jay
PY - 1984/9/1
Y1 - 1984/9/1
N2 - This paper offers a guide for administrators of mental health facilities who seek to obtain consumer evaluation data. A number of specific choices in these studies are considered. These include the selection of: the purpose intended for the research, the inclusion of personnel, client groups, and governing boards in the generation of the research, the client sample, the instrument for assessing satisfaction, the method of data collection, the method of presentation of the survey to the consumers, and the timing of the assessment. Issues surrounding consent are also addressed, and a number of additional pragmatic suggestions are offered.
AB - This paper offers a guide for administrators of mental health facilities who seek to obtain consumer evaluation data. A number of specific choices in these studies are considered. These include the selection of: the purpose intended for the research, the inclusion of personnel, client groups, and governing boards in the generation of the research, the client sample, the instrument for assessing satisfaction, the method of data collection, the method of presentation of the survey to the consumers, and the timing of the assessment. Issues surrounding consent are also addressed, and a number of additional pragmatic suggestions are offered.
UR - http://www.scopus.com/inward/record.url?scp=0038598911&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0038598911&partnerID=8YFLogxK
U2 - 10.1007/BF00818533
DO - 10.1007/BF00818533
M3 - Article
AN - SCOPUS:0038598911
SN - 0894-587X
VL - 12
SP - 3
EP - 14
JO - Administration and Policy in Mental Health and Mental Health Services Research
JF - Administration and Policy in Mental Health and Mental Health Services Research
IS - 1
ER -
