Assessing consumer satisfaction in mental health treatment settings: A guide for the administrator

Jay Lebow*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

11 Scopus citations

Abstract

This paper offers a guide for administrators of mental health facilities who seek to obtain consumer evaluation data. A number of specific choices in these studies are considered. These include the selection of: the purpose intended for the research, the inclusion of personnel, client groups, and governing boards in the generation of the research, the client sample, the instrument for assessing satisfaction, the method of data collection, the method of presentation of the survey to the consumers, and the timing of the assessment. Issues surrounding consent are also addressed, and a number of additional pragmatic suggestions are offered.

Original languageEnglish (US)
Pages (from-to)3-14
Number of pages12
JournalAdministration in Mental Health
Volume12
Issue number1
DOIs
StatePublished - Sep 1 1984

ASJC Scopus subject areas

  • Leadership and Management
  • Psychiatry and Mental health

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