Assessing the impact of total quality management and organisational culture on multiple outcomes of care for coronary artery bypass graft surgery patients

Stephen Shortell, Robert Jones, Alfred Rademaker, Robin Gillies, David Dranove, Edward F X Hughes, Peter Budetti, Katherine Reynolds, Cheng Fang Huang

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Total quality management (TQM) is a process increasingly used by hospitals to improve the quality and outcomes of care. It is defined as the systematic involvement of health care teams in identifying the underlying causes of unnecessary variation in processes and outcomes of care, and taking corrective and preventive action with the goal of continuous quality improvement in patient care delivery (Deming 1986; Juran 1990). While specific TQM interventions to improve quality and outcomes of care have met with some success, most of them have been limited to a single site and a narrow set of outcome indicators (Shortell et al. 1998).

Original languageEnglish (US)
Title of host publicationStudying the Organisation and Delivery of Health Services
Subtitle of host publicationA Reader
PublisherTaylor and Francis
Pages207-216
Number of pages10
ISBN (Electronic)9781134296989
ISBN (Print)9780415340717
DOIs
StatePublished - Jan 1 2004

ASJC Scopus subject areas

  • Medicine(all)
  • Health Professions(all)
  • Nursing(all)

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