Back and forth, back and forth: Channel switching in romantic couple conflict

Lauren E. Scissors*, Darren Gergle

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

31 Scopus citations

Abstract

This work explores the act of channel switching, or switching between forms of face-to-face (FtF) and mediated communication (e.g., text messaging, instant messaging) during romantic couple conflict. Interviews were conducted with 24 individuals currently involved in a non-cohabitating romantic dating relationship of 3 months or longer. Results revealed that many patterns of channel switching are used during conflict, including switches from mediated to FtF communication and from FtF to mediated communication. In addition, participants had a number of interpersonal motivations for initiating a channel switch, including avoiding conflict escalation, managing one's emotions, and attempting to reach a resolution. Theoretical and design implications are discussed.

Original languageEnglish (US)
Title of host publicationCSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work
Pages237-247
Number of pages11
DOIs
StatePublished - 2013
Event2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX, United States
Duration: Feb 23 2013Feb 27 2013

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
CountryUnited States
CitySan Antonio, TX
Period2/23/132/27/13

Keywords

  • Channel switching
  • Computer-mediated communication (CMC)
  • Conflict
  • Romantic relationships

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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