Being there versus seeing there: Trust via video

Nathan Bos*, Darren Gergle, Judith S. Olson, Gary M. Olson

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

20 Scopus citations

Abstract

We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.

Original languageEnglish (US)
Title of host publicationCHI'01 Extended Abstracts on Human Factors in Computing Systems, CHI EA'01
Pages291-292
Number of pages2
DOIs
StatePublished - Dec 1 2001
EventConference on Human Factors in Computing Systems, CHI EA 2001 - Seattle, WA, United States
Duration: Mar 31 2001Apr 5 2001

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

OtherConference on Human Factors in Computing Systems, CHI EA 2001
CountryUnited States
CitySeattle, WA
Period3/31/014/5/01

Keywords

  • Communication
  • Media
  • Social dilemmas
  • Trust

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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