Being there versus seeing there: Trust via video

Nathan Bos*, Darren Gergle, Judith S. Olson, Gary M. Olson

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

29 Scopus citations


We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.

Original languageEnglish (US)
Title of host publicationCHI'01 Extended Abstracts on Human Factors in Computing Systems, CHI EA'01
Number of pages2
StatePublished - 2001
EventConference on Human Factors in Computing Systems, CHI EA 2001 - Seattle, WA, United States
Duration: Mar 31 2001Apr 5 2001

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


OtherConference on Human Factors in Computing Systems, CHI EA 2001
Country/TerritoryUnited States
CitySeattle, WA


  • Communication
  • Media
  • Social dilemmas
  • Trust

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


Dive into the research topics of 'Being there versus seeing there: Trust via video'. Together they form a unique fingerprint.

Cite this