Being there versus seeing there: Trust via video

Nathan Bos; Darren Gergle; Judith S. Olson; Gary M. Olson

doi:10.1145/634067.634240

Being there versus seeing there: Trust via video

Nathan Bos^*, Darren Gergle, Judith S. Olson, Gary M. Olson

^*Corresponding author for this work

Communication Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

38 Scopus citations

Abstract

We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.

Original language	English (US)
Title of host publication	CHI'01 Extended Abstracts on Human Factors in Computing Systems, CHI EA'01
Pages	291-292
Number of pages	2
DOIs	https://doi.org/10.1145/634067.634240
State	Published - 2001
Event	Conference on Human Factors in Computing Systems, CHI EA 2001 - Seattle, WA, United States Duration: Mar 31 2001 → Apr 5 2001

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Other

Other	Conference on Human Factors in Computing Systems, CHI EA 2001
Country/Territory	United States
City	Seattle, WA
Period	3/31/01 → 4/5/01

Keywords

Communication
Media
Social dilemmas
Trust

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/634067.634240

Cite this

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title = "Being there versus seeing there: Trust via video",

abstract = "We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.",

keywords = "Communication, Media, Social dilemmas, Trust",

author = "Nathan Bos and Darren Gergle and Olson, {Judith S.} and Olson, {Gary M.}",

year = "2001",

doi = "10.1145/634067.634240",

language = "English (US)",

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series = "Conference on Human Factors in Computing Systems - Proceedings",

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note = "Conference on Human Factors in Computing Systems, CHI EA 2001 ; Conference date: 31-03-2001 Through 05-04-2001",

}

Bos, N, Gergle, D, Olson, JS & Olson, GM 2001, Being there versus seeing there: Trust via video. in CHI'01 Extended Abstracts on Human Factors in Computing Systems, CHI EA'01. Conference on Human Factors in Computing Systems - Proceedings, pp. 291-292, Conference on Human Factors in Computing Systems, CHI EA 2001, Seattle, WA, United States, 3/31/01. https://doi.org/10.1145/634067.634240

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AU - Olson, Gary M.

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Y1 - 2001

N2 - We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.

AB - We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. Three-person groups did 30 rounds of a social dilemma game and we measured trust by the extent to which they cooperated vs. competed. The face-to-face groups quickly achieved cooperative behavior, while the text chat groups continued to compete throughout. The video groups achieved the same levels of trust as the face-to-face groups, although perhaps a bit more slowly. The audio group was intermediate. These results show that trust can emerge through mediated communication.

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KW - Media

KW - Social dilemmas

KW - Trust

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Being there versus seeing there: Trust via video

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Keywords

ASJC Scopus subject areas

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