Building support tools to connect novice designers with professional coaches

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Scopus citations

Abstract

Creativity support tools help learners undertake creative work, such as facilitating coaching by creative professionals. How might we design creativity support tools that increase learners' access to coaching by creative professionals? This study took place in an extracurricular projectbased learning program where students were co-located, and met professional coaches face-to-face once a week but otherwise communicated online. To test an online creativity support tool called the Loft and investigate coach-student communication we collected data from 47 interviews, online log data and field observations. We found that (a) explicit help-seeking was rare outside of meetings, (b) help from professionals was highly-valued but not sought out, and (c) online systems could surface learner struggles and trigger help-giving. Our findings suggested that online creativity platforms can support professional coaching through: (1) structured virtual updates (2) coach thanking, (3) Computer-Supported Group Critique, (4) disclosure of expertise, and (5) help-seeking training.

Original languageEnglish (US)
Title of host publicationC and C 2015 - Proceedings of the 2015 ACM SIGCHI Conference on Creativity and Cognition
PublisherAssociation for Computing Machinery, Inc
Pages43-52
Number of pages10
ISBN (Electronic)9781450335980
DOIs
StatePublished - Jun 22 2015
EventACM SIGCHI Conference on Creativity and Cognition, C and C 2015 - Glasgow, United Kingdom
Duration: Jun 22 2015Jun 25 2015

Publication series

NameC and C 2015 - Proceedings of the 2015 ACM SIGCHI Conference on Creativity and Cognition

Other

OtherACM SIGCHI Conference on Creativity and Cognition, C and C 2015
CountryUnited Kingdom
CityGlasgow
Period6/22/156/25/15

Keywords

  • Coaching
  • Help-seeking
  • Mentoring
  • Networked learning
  • Novice teams

ASJC Scopus subject areas

  • Software

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