Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians

Daniel A. Adler, Emily Tseng, Khatiya C. Moon, John Q. Young, John M. Kane, Emanuel Moss, David C. Mohr, Tanzeem Choudhury

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

Recent research has explored computational tools to manage workplace stress via personal sensing, a measurement paradigm in which behavioral data streams are collected from technologies including smartphones, wearables, and personal computers. As these tools develop, they invite inquiry into how they can be appropriately implemented towards improving workers' well-being. In this study, we explored this proposition through formative interviews followed by a design provocation centered around measuring burnout in a U.S. resident physician program. Residents and their supervising attending physicians were presented with medium-fidelity mockups of a dashboard providing behavioral data on residents' sleep, activity and time working; self-reported data on residents' levels of burnout; and a free text box where residents could further contextualize their well-being. Our findings uncover tensions around how best to measure workplace well-being, who within a workplace is accountable for worker stress, and how the introduction of such tools remakes the boundaries of appropriate information flows between worker and workplace. We conclude by charting future work confronting these tensions, to ensure personal sensing is leveraged to truly improve worker well-being.

Original languageEnglish (US)
Article number430
JournalProceedings of the ACM on Human-Computer Interaction
Volume6
Issue numberCSCW2
DOIs
StatePublished - Nov 11 2022

Keywords

  • burnout
  • human-centered design
  • mental health
  • privacy

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Social Sciences (miscellaneous)

Fingerprint

Dive into the research topics of 'Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians'. Together they form a unique fingerprint.

Cite this