Abstract
In an always-connected world, managing one's unavailability for interaction with others can be as important and difficult as coordinating mutual availability. Prior studies have identified the butler lie, a linguistic strategy commonly used to manage unavailability, and examined message-level data to examine how message senders' use of butler lies varies across media and situations. This study is the first to examine how butler lies are perceived by those who receive them. Pairs of student participants provided messages sent to each other in real conversations and indicated whether these messages were deceptive or not. These messages were then passed to the partner, who indicated perceived deception and provided an explanation. Results suggest that participants expect butler lies regularly although not as often as they are actually produced, and participants are not very accurate in identifying butler lies. Moreover, detailed analysis of messages and explanations suggests that butler lies play a relational role that is expected by both parties in a dialog.
Original language | English (US) |
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Title of host publication | CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work |
Pages | 769-778 |
Number of pages | 10 |
DOIs | |
State | Published - Mar 18 2013 |
Event | 2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX, United States Duration: Feb 23 2013 → Feb 27 2013 |
Other
Other | 2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 |
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Country/Territory | United States |
City | San Antonio, TX |
Period | 2/23/13 → 2/27/13 |
Keywords
- Availability management
- Butler lies
- SMS
- Texting
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Networks and Communications