Can we talk, and should we? Managing emotional conflict in multicultural teams

Mary Ann Von Glinow, Debra L. Shapiro, Jeanne M. Brett

Research output: Contribution to journalReview article

202 Scopus citations

Abstract

We highlight linguistic-related challenges in multicultural teams that increase the likelihood of emotional conflict, and also highlight the difficulty of "finding words" in emotional situations because of the nonlinear, fragmented, image-driven qualities of these circumstances. As a result, we question whether team members embroiled in emotional conflict ought to be advised to talk (discuss their feelings with the goal of repairing frayed relationships), whether this meaning of talk is shared by people from culturally different backgrounds, and what conflict management alternatives may exist when talk is not possible or desirable.

Original languageEnglish (US)
Pages (from-to)578-592
Number of pages15
JournalAcademy of Management Review
Volume29
Issue number4
DOIs
StatePublished - Oct 2004

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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