CAPACITY DESIGN AND SERVICE QUALITY CONTROL IN A QUEUING SYSTEM.

S. D. Deshmukh*, Suresh Jain

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

A finite-capacity single-server queuing system is considered in which the problems of capacity design and service quality control are integrated. The amount of time spent on servicing a customer is used as a measure of the quality of service provided. The expected reward from servicing is assumed to be a nondecreasing function of the service duration, while a linear holding cost is assumed for customers waiting in the system.

Original languageEnglish (US)
Pages (from-to)651-661
Number of pages11
JournalOperations Research
Volume25
Issue number4
DOIs
StatePublished - Jan 1 1977

ASJC Scopus subject areas

  • Computer Science Applications
  • Management Science and Operations Research

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