A finite-capacity single-server queuing system is considered in which the problems of capacity design and service quality control are integrated. The amount of time spent on servicing a customer is used as a measure of the quality of service provided. The expected reward from servicing is assumed to be a nondecreasing function of the service duration, while a linear holding cost is assumed for customers waiting in the system.
ASJC Scopus subject areas
- Computer Science Applications
- Management Science and Operations Research