CAPACITY DESIGN AND SERVICE QUALITY CONTROL IN A QUEUING SYSTEM.

S. D. Deshmukh; Suresh Jain

doi:10.1287/opre.25.4.651

CAPACITY DESIGN AND SERVICE QUALITY CONTROL IN A QUEUING SYSTEM.

S. D. Deshmukh^*, Suresh Jain

^*Corresponding author for this work

Managerial Economics, Decision Sciences and Operations

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Abstract

A finite-capacity single-server queuing system is considered in which the problems of capacity design and service quality control are integrated. The amount of time spent on servicing a customer is used as a measure of the quality of service provided. The expected reward from servicing is assumed to be a nondecreasing function of the service duration, while a linear holding cost is assumed for customers waiting in the system.

Original language	English (US)
Pages (from-to)	651-661
Number of pages	11
Journal	Operations Research
Volume	25
Issue number	4
DOIs	https://doi.org/10.1287/opre.25.4.651
State	Published - Jan 1 1977

ASJC Scopus subject areas

Computer Science Applications
Management Science and Operations Research

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10.1287/opre.25.4.651

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abstract = "A finite-capacity single-server queuing system is considered in which the problems of capacity design and service quality control are integrated. The amount of time spent on servicing a customer is used as a measure of the quality of service provided. The expected reward from servicing is assumed to be a nondecreasing function of the service duration, while a linear holding cost is assumed for customers waiting in the system.",

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CAPACITY DESIGN AND SERVICE QUALITY CONTROL IN A QUEUING SYSTEM.

Abstract

ASJC Scopus subject areas

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