Classifying user types on social media to inform who-what-where coordination during crisis response

Hemant Purohit, Jennifer Chan

Research output: Contribution to journalConference articlepeer-review

9 Scopus citations


Timely information is essential for better dynamic situational awareness, which leads to efficient resource planning, coordination, and action. However, given the scale and outreach of social media-a key information sharing platform during crises, diverse types of users participate in discussions during crises, which affect the vetting of information for dynamic situational awareness and response coordination activities. In this paper, we present a user analysis on Twitter during crises for three major user types-Organization, Organizationaffiliated (a person's self-identifying affiliation with an organization in his/her profile), and Non-affiliated (person not identifying any affiliation), by first classifying users and then presenting their communication patterns during two recent crises. Our analysis shows distinctive patterns of the three user types for participation and communication on social media during crises. Such a user-centric approach to study information sharing during crisis events can act as a precursor to deeper domain-driven content analysis for response agencies.

Original languageEnglish (US)
Pages (from-to)656-665
Number of pages10
JournalProceedings of the International ISCRAM Conference
StatePublished - 2017
Event14th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2017 - Albi, France
Duration: May 21 2017May 24 2017


  • Crisis coordination
  • Organization
  • Organization-affiliated
  • Social media
  • User classification

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Electrical and Electronic Engineering


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