Concealment of emotion in an emergency room: Expanding design for emotion awareness

Helena M. Mentis*, Madhu Reddy, Mary Beth Rosson

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

The design of systems and mechanisms for the development of emotion awareness between communicators has been a concern in CSCW. The typical approach in design is tied up in notions of mediated communication being a 'poor' transmitter of crucial emotion information. Thus, by conveying emotion expressions, emotion awareness is consequently supported. In this paper we argue that emotion awareness is also reliant on strategic concealment of emotion expressions through hiding and suppression. To support our argument we present data from a field study of the expression of emotion between healthcare personnel in an emergency room. We provide evidence of the hiding and suppression of emotion expressions by both expressers and observers and how these behaviors support the development of emotion awareness. We then outline a new system design perspective for emotion awareness including both conveyance and concealment behavior and provide examples of systems that have successfully embodied notions of hiding and suppression.

Original languageEnglish (US)
Pages (from-to)33-63
Number of pages31
JournalComputer Supported Cooperative Work
Volume22
Issue number1
DOIs
StatePublished - Feb 1 2013

Keywords

  • awareness
  • cooperative work
  • design
  • emotion
  • healthcare
  • invisible
  • suppression

ASJC Scopus subject areas

  • Computer Science(all)

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