Consumer satisfaction with mental health treatment

Jay Lebow*

*Corresponding author for this work

Research output: Contribution to journalArticle

280 Scopus citations

Abstract

Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is found to be a useful though flawed method of assessing services. It is concluded that consumer evaluation should be included in a multimethod treatment evaluation. (3 p ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).

Original languageEnglish (US)
Pages (from-to)244-259
Number of pages16
JournalPsychological Bulletin
Volume91
Issue number2
DOIs
Publication statusPublished - Mar 1 1982

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Keywords

  • evaluation methods, satisfaction with mental health services, consumers, literature review

ASJC Scopus subject areas

  • Psychology(all)

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