Consumer satisfaction with mental health treatment

Jay Lebow*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

283 Scopus citations


Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is found to be a useful though flawed method of assessing services. It is concluded that consumer evaluation should be included in a multimethod treatment evaluation. (3 p ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).

Original languageEnglish (US)
Pages (from-to)244-259
Number of pages16
JournalPsychological bulletin
Issue number2
StatePublished - Mar 1982


  • evaluation methods, satisfaction with mental health services, consumers, literature review

ASJC Scopus subject areas

  • Psychology(all)

Fingerprint Dive into the research topics of 'Consumer satisfaction with mental health treatment'. Together they form a unique fingerprint.

Cite this