Abstract
Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is found to be a useful though flawed method of assessing services. It is concluded that consumer evaluation should be included in a multimethod treatment evaluation. (3 p ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 244-259 |
| Number of pages | 16 |
| Journal | Psychological bulletin |
| Volume | 91 |
| Issue number | 2 |
| DOIs | |
| State | Published - Mar 1982 |
Keywords
- evaluation methods, satisfaction with mental health services, consumers, literature review
ASJC Scopus subject areas
- General Psychology
