Conversational agents: Acting on the wave of research and development

Richard Jacques, Elizabeth Gerber, Ewa Luger, Dakuo Wang, Asbjsrn Fslstad, Jonathan Grudin, Andrés Monroy-Hernández

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into prominence in 2016. Then came a wave of research, more development, and some use. The time is right to assess what we have learned from endeavouring to build conversational user interfaces that simulate quasi-human partners engaged in real conversations with real people. This workshop brings together people who developed or studied various conversational agents, to explore themes that include what works (and hasn't) in home, education, healthcare, and work settings, what we have learned from this about people and their activities, and social or ethical possibilities for good or risk.

Original languageEnglish (US)
Title of host publicationCHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450359719
DOIs
StatePublished - May 2 2019
Event2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 - Glasgow, United Kingdom
Duration: May 4 2019May 9 2019

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019
Country/TerritoryUnited Kingdom
CityGlasgow
Period5/4/195/9/19

Keywords

  • Chatbots
  • Conversational agents
  • Conversational user interfaces
  • Intelligent assistants
  • Social bots
  • Virtual companions

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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