TY - GEN
T1 - Couples' communication channels
T2 - 33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
AU - Cramer, Henriette
AU - Jacobs, Maia
N1 - Publisher Copyright:
© Copyright 2015 ACM.
Copyright:
Copyright 2015 Elsevier B.V., All rights reserved.
PY - 2015/4/18
Y1 - 2015/4/18
N2 - An overwhelming variety of communication channels are available to consumers. Here, we present an overview of the aspects that need to be accounted for when intimate partners select a communication channel. We present interviews with 10 cohabiting couples (20 participants) and an 8-day diary study of communication and coordination. Using reported instances of within-couple communication, triggered by relationship-oriented or practical household needs, we identify why particular channels are chosen or sequenced. Extending media richness critiques, we identify additional factors that influence communication choice such as intimate knowledge of the others' habits, possibilities to add emotional meaning, and couples' shared needs as an identifiable unit. We also extend the notion of network effects on channel choice, and discuss the ecology of channel, networks, devices and device settings involved between partners. Finally, channel choice is not an all-ornothing game; multiple channels can, and must, co-exist.
AB - An overwhelming variety of communication channels are available to consumers. Here, we present an overview of the aspects that need to be accounted for when intimate partners select a communication channel. We present interviews with 10 cohabiting couples (20 participants) and an 8-day diary study of communication and coordination. Using reported instances of within-couple communication, triggered by relationship-oriented or practical household needs, we identify why particular channels are chosen or sequenced. Extending media richness critiques, we identify additional factors that influence communication choice such as intimate knowledge of the others' habits, possibilities to add emotional meaning, and couples' shared needs as an identifiable unit. We also extend the notion of network effects on channel choice, and discuss the ecology of channel, networks, devices and device settings involved between partners. Finally, channel choice is not an all-ornothing game; multiple channels can, and must, co-exist.
UR - http://www.scopus.com/inward/record.url?scp=84951179695&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84951179695&partnerID=8YFLogxK
U2 - 10.1145/2702123.2702356
DO - 10.1145/2702123.2702356
M3 - Conference contribution
AN - SCOPUS:84951179695
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 709
EP - 712
BT - CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 18 April 2015 through 23 April 2015
ER -