Critical success factors for effective knowledge sharing: Integrating intra-organizational communication and KM tools

Martin Nkosi Ndlela*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Knowledge Management (KM) initiatives are being implemented in different organizations, both public and private enterprises, with varying degrees of success and failure. A number of approaches have been developed, tested and implemented. Several studies have been carried out to identify Critical Success Factors (CSF) to KM implementation and these include managerial and organizational factors. These factors need to be addressed effectively in order to increase the probabilities of successful KM implementation. Despite the fact that current KM implementations are based on highly advanced information and communication technologies, managing knowledge by a purely technological approach would not suffice, as the barriers are more likely to be socio-organizational, than technological. The objective of this paper is to introduce a framework that integrates the technical and human aspects of intra-organizational communication to knowledge sharing. It argues that since knowledge creation and sharing, are dependent upon the knowledge and individuals, intra-organizational communication is one of the major factors that underlie the effectiveness and success of knowledge sharing initiatives. The framework places knowledge sharing within a system thinking perspective, whereby each and every part of the organization and the employees that constitute it, have attributes which directly or indirectly relate to each other. Establishing a robust internal communication framework is a prerequisite factor to successful knowledge sharing across organizational nodes. Eliminating barriers to internal communication enhances the organizations abilities to communicate complex knowledge to internal stakeholders and constituencies and thereby enhancing their capabilities.

Original languageEnglish (US)
Title of host publicationProceedings of the 15th European Conference on Knowledge Management, ECKM 2014
EditorsCarla Vivas, Pedro Sequeira, Carla Vivas, Pedro Sequeira
PublisherAcademic Conferences Limited
Pages724-729
Number of pages6
ISBN (Electronic)9781910309346, 9781910309346
StatePublished - 2014
Externally publishedYes
EventProceedings of the 15th European Conference on Knowledge Management, ECKM 2014 - Santarem, Portugal
Duration: Sep 4 2014Sep 5 2014

Publication series

NameProceedings of the European Conference on Knowledge Management, ECKM
Volume2
ISSN (Print)2048-8963
ISSN (Electronic)2048-8971

Conference

ConferenceProceedings of the 15th European Conference on Knowledge Management, ECKM 2014
CountryPortugal
CitySantarem
Period9/4/149/5/14

Keywords

  • Critical success factors
  • Information and communication technologies
  • Internal communication
  • Knowledge sharing

ASJC Scopus subject areas

  • Information Systems and Management
  • Management Science and Operations Research

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