Customer responses to emotional labour in discrete and relational service exchange

Kent Grayson

doi:10.1108/09564239810210488

Customer responses to emotional labour in discrete and relational service exchange

Kent Grayson^*

^*Corresponding author for this work

Marketing

Research output: Contribution to journal › Article › peer-review

42 Scopus citations

Original language	English (US)
Pages (from-to)	126-154
Number of pages	29
Journal	International Journal of Service Industry Management
Volume	9
Issue number	2
DOIs	https://doi.org/10.1108/09564239810210488
State	Published - Jan 1 1998

ASJC Scopus subject areas

Business, Management and Accounting(all)
Strategy and Management
Management of Technology and Innovation

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Customer responses to emotional labour in discrete and relational service exchange

ASJC Scopus subject areas

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