Customer responses to emotional labour in discrete and relational service exchange

Kent Grayson*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

38 Scopus citations
Original languageEnglish (US)
Pages (from-to)126-154
Number of pages29
JournalInternational Journal of Service Industry Management
Volume9
Issue number2
DOIs
StatePublished - Jan 1 1998

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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