TY - JOUR
T1 - Decision support for acute problems
T2 - The role of the standardized patient in usability testing
AU - Linder, Jeffrey A.
AU - Rose, Alan F.
AU - Palchuk, Matvey B.
AU - Chang, Frank
AU - Schnipper, Jeffrey L.
AU - Chan, Joseph C.
AU - Middleton, Blackford
N1 - Funding Information:
Supported in part by grants from the Agency for Healthcare Research and Quality (HS015169, HS014563, and HS014420) and the National Heart, Lung, and Blood Institute (HL072806).
PY - 2006/12
Y1 - 2006/12
N2 - For applications that require clinician use while interacting with patients, usability testing with standardized patients has the potential to approximate actual patient care in a controlled setting. We used hypothetical scenarios and a standardized patient to collect quantitative and qualitative results in testing an early prototype of a new application, the Acute Respiratory Infection (ARI) Smart Form. The standardized patient fit well into the usability testing sessions. Clinicians had a positive response to the standardized patients and behaved as they normally would during a clinical encounter. Positive findings of the ARI Smart Form included that users thought it had impressive functionality and the potential to save time. Criticism focused on the visual design, which could be streamlined, and navigation, which was difficult in some areas. Based on these results, we are modifying the ARI Smart Form in preparation for use in actual patient care. Standardized patients should be considered for usability testing, especially if an application is to be used during the patient interview.
AB - For applications that require clinician use while interacting with patients, usability testing with standardized patients has the potential to approximate actual patient care in a controlled setting. We used hypothetical scenarios and a standardized patient to collect quantitative and qualitative results in testing an early prototype of a new application, the Acute Respiratory Infection (ARI) Smart Form. The standardized patient fit well into the usability testing sessions. Clinicians had a positive response to the standardized patients and behaved as they normally would during a clinical encounter. Positive findings of the ARI Smart Form included that users thought it had impressive functionality and the potential to save time. Criticism focused on the visual design, which could be streamlined, and navigation, which was difficult in some areas. Based on these results, we are modifying the ARI Smart Form in preparation for use in actual patient care. Standardized patients should be considered for usability testing, especially if an application is to be used during the patient interview.
KW - Evaluation studies
KW - Human engineering
KW - Human factors engineering
KW - Human-computer interaction
KW - Medical record systems
KW - Patient simulation
KW - Respiratory tract infections
KW - User-computer interface
KW - computerized
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UR - http://www.scopus.com/inward/citedby.url?scp=33750687549&partnerID=8YFLogxK
U2 - 10.1016/j.jbi.2005.12.002
DO - 10.1016/j.jbi.2005.12.002
M3 - Article
C2 - 16442853
AN - SCOPUS:33750687549
VL - 39
SP - 648
EP - 655
JO - Journal of Biomedical Informatics
JF - Journal of Biomedical Informatics
SN - 1532-0464
IS - 6
ER -
