Desiderata for personal electronic communication in clinical systems

Indra Neil Sarkar, Justin Starren*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Scopus citations


Electronic communication among clinicians and patients is becoming an essential part of medical practice. Evaluation and selection of these electronic systems, called personal clinical electronic communication (PCEC) systems, can be a difficult task in institutions that have no prior experience with such systems. It is particularly difficult in the clinical context. To directly address this point, the authors consulted a group of potential users affiliated with a nationally recognized telemedicine project, to determine important characteristics of a hypothetical PCEC system. They compiled a list of these characteristics and produced a desiderata, or list of desired features, for PCEC systems. Two conventional e-mail implementations and three Web-based PCEC systems were evaluated with respect to the features. The Web-based systems all scored higher than conventional e-mail. It is the hope of the authors that this paper will initiate further discussions about the features of PCEC systems and how to evaluate them.

Original languageEnglish (US)
Pages (from-to)209-216
Number of pages8
JournalJournal of the American Medical Informatics Association
Issue number3
StatePublished - May 2002

ASJC Scopus subject areas

  • Health Informatics

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