Digital exhibit labels in museums: Promoting visitor engagement with cultural artifacts

Jessica Roberts, Amartya Banerjee, Annette Hong, Steven McGee, Michael Horn, Matt Matcuk

Research output: Chapter in Book/Report/Conference proceedingConference contribution

13 Scopus citations

Abstract

How can we use interactive displays in museums to help visitors appreciate authentic objects and artifacts that they can't otherwise touch or manipulate? This paper shares results from a design-based research study on the use of interactive displays to help visitors learn about artifacts in an exhibit on the history and culture of China. To explore the potential afforded by these displays, we unobtrusively video recorded 834 museum visitor groups who stopped in front of one collection of objects. Drawing on cognitive models of curiosity, we tested three redesigns of this display, each focusing on a different strategy to spark visitor curiosity, interest, and engagement. To understand the relative effectiveness of these designs, we analyzed visitor interaction and conversation. Our results uncovered significant differences across the conditions suggesting implications for the use of such technology in museums.

Original languageEnglish (US)
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
StatePublished - Apr 20 2018
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: Apr 21 2018Apr 26 2018

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Other

Other2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
CountryCanada
CityMontreal
Period4/21/184/26/18

Keywords

  • Curiosity
  • Interactive displays
  • Learning
  • Museums

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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