Effects of four computer-mediated communications channels on trust development

Nathan Bos; Judy Olson; Darren Gergle; Gary Olson; Zach Wright

Effects of four computer-mediated communications channels on trust development

Nathan Bos^*, Judy Olson, Darren Gergle, Gary Olson, Zach Wright

^*Corresponding author for this work

Communication Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

245 Scopus citations

Abstract

When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. All three of the richer conditions were significant improvements over text chat. Video and audio conferencing groups were nearly as good as face-to-face, but both did show some evidence of what we term delayed trust (slower progress toward full cooperation) and fragile trust (vulnerability to opportunistic behavior).

Original language	English (US)
Title of host publication	Conference on Human Factors in Computing Systems - Proceedings
Editors	L. Terveen, D. Wixon, E. Comstock, A. Sasse
Pages	135-140
Number of pages	6
Volume	4
Edition	1
State	Published - Dec 1 2002
Event	Conference on Human Factors in Computing Systems - Minneapolis, MN, United States Duration: Apr 20 2002 → Apr 25 2002

Other

Other	Conference on Human Factors in Computing Systems
Country	United States
City	Minneapolis, MN
Period	4/20/02 → 4/25/02

Keywords

Communication
Media
Social dilemmas
Trust

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

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Effects of four computer-mediated communications channels on trust development. / Bos, Nathan; Olson, Judy; Gergle, Darren; Olson, Gary; Wright, Zach.

Conference on Human Factors in Computing Systems - Proceedings. ed. / L. Terveen; D. Wixon; E. Comstock; A. Sasse. Vol. 4 1. ed. 2002. p. 135-140.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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