Effects of four computer-mediated communications channels on trust development

Nathan Bos*, Judy Olson, Darren Gergle, Gary Olson, Zach Wright

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

245 Scopus citations

Abstract

When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game in four different communication situations: face-to-face, video, audio, and text chat. All three of the richer conditions were significant improvements over text chat. Video and audio conferencing groups were nearly as good as face-to-face, but both did show some evidence of what we term delayed trust (slower progress toward full cooperation) and fragile trust (vulnerability to opportunistic behavior).

Original languageEnglish (US)
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
EditorsL. Terveen, D. Wixon, E. Comstock, A. Sasse
Pages135-140
Number of pages6
Volume4
Edition1
StatePublished - Dec 1 2002
EventConference on Human Factors in Computing Systems - Minneapolis, MN, United States
Duration: Apr 20 2002Apr 25 2002

Other

OtherConference on Human Factors in Computing Systems
CountryUnited States
CityMinneapolis, MN
Period4/20/024/25/02

Keywords

  • Communication
  • Media
  • Social dilemmas
  • Trust

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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