Estimating and interpreting the waiting time for customers arriving to a non-stationary queueing system

Jeffrey S. Smith, Barry L. Nelson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

When a customer arrives to a service system, how long should they expect to wait, and how long might their wait actually be? Computer simulation is an ideal tool for answering such questions for very general and complex queueing systems, but they are not always answered by the automatic statistical summary generated by commercial simulation languages. Using an illustration based on passenger check-in at an airport, we demonstrate how standard summary measures go wrong and provide methods that correctly answer these questions.

Original languageEnglish (US)
Title of host publication2015 Winter Simulation Conference, WSC 2015
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages2610-2621
Number of pages12
ISBN (Electronic)9781467397438
DOIs
StatePublished - Feb 16 2016
EventWinter Simulation Conference, WSC 2015 - Huntington Beach, United States
Duration: Dec 6 2015Dec 9 2015

Publication series

NameProceedings - Winter Simulation Conference
Volume2016-February
ISSN (Print)0891-7736

Other

OtherWinter Simulation Conference, WSC 2015
CountryUnited States
CityHuntington Beach
Period12/6/1512/9/15

ASJC Scopus subject areas

  • Software
  • Modeling and Simulation
  • Computer Science Applications

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    Smith, J. S., & Nelson, B. L. (2016). Estimating and interpreting the waiting time for customers arriving to a non-stationary queueing system. In 2015 Winter Simulation Conference, WSC 2015 (pp. 2610-2621). [7408369] (Proceedings - Winter Simulation Conference; Vol. 2016-February). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/WSC.2015.7408369