TY - GEN
T1 - Evaluating open collaboration opportunities in the fire service with FireCrowd
AU - Burgess, Eleanor R.
AU - Shaw, Aaron
N1 - Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016/8/17
Y1 - 2016/8/17
N2 - In emergency response organizations like the fire service, personnel require easy access to reliable, up-to-date safety protocols. Systems for creating and managing Standard Operating Procedures (SOPs) within these command and control organizations are often rigid, inaccessible, and siloed. Open collaboration systems like wikis and social computing tools have the potential to address these limitations, but have not been analyzed for intra-organizational use in emergency services. In response to a request from the Fire Protection Research Foundation (FPRF) we evaluated a high-fidelity open collaboration system prototype, FireCrowd, that was designed to manage SOPs within the U.S. fire service. We use the prototype as a technology probe and apply human-centered design methods in a suburban fire department in the Chicago area. We find that organizational factors would inhibit the adoption of some open collaboration practices and identify points in current practices that offer opportunities for open collaboration in the future.
AB - In emergency response organizations like the fire service, personnel require easy access to reliable, up-to-date safety protocols. Systems for creating and managing Standard Operating Procedures (SOPs) within these command and control organizations are often rigid, inaccessible, and siloed. Open collaboration systems like wikis and social computing tools have the potential to address these limitations, but have not been analyzed for intra-organizational use in emergency services. In response to a request from the Fire Protection Research Foundation (FPRF) we evaluated a high-fidelity open collaboration system prototype, FireCrowd, that was designed to manage SOPs within the U.S. fire service. We use the prototype as a technology probe and apply human-centered design methods in a suburban fire department in the Chicago area. We find that organizational factors would inhibit the adoption of some open collaboration practices and identify points in current practices that offer opportunities for open collaboration in the future.
KW - Emergency response
KW - Knowledge management
KW - Open collaboration
KW - Organizations
UR - http://www.scopus.com/inward/record.url?scp=85006757491&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85006757491&partnerID=8YFLogxK
U2 - 10.1145/2957792.2957794
DO - 10.1145/2957792.2957794
M3 - Conference contribution
AN - SCOPUS:85006757491
T3 - Proceedings of the 12th International Symposium on Open Collaboration, OpenSym 2016
BT - Proceedings of the 12th International Symposium on Open Collaboration, OpenSym 2016
PB - Association for Computing Machinery, Inc
T2 - 12th International Symposium on Open Collaboration, OpenSym 2016
Y2 - 17 August 2016 through 19 August 2016
ER -