Evaluating open collaboration opportunities in the fire service with FireCrowd

Eleanor R. Burgess, Aaron Shaw

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In emergency response organizations like the fire service, personnel require easy access to reliable, up-to-date safety protocols. Systems for creating and managing Standard Operating Procedures (SOPs) within these command and control organizations are often rigid, inaccessible, and siloed. Open collaboration systems like wikis and social computing tools have the potential to address these limitations, but have not been analyzed for intra-organizational use in emergency services. In response to a request from the Fire Protection Research Foundation (FPRF) we evaluated a high-fidelity open collaboration system prototype, FireCrowd, that was designed to manage SOPs within the U.S. fire service. We use the prototype as a technology probe and apply human-centered design methods in a suburban fire department in the Chicago area. We find that organizational factors would inhibit the adoption of some open collaboration practices and identify points in current practices that offer opportunities for open collaboration in the future.

Original languageEnglish (US)
Title of host publicationProceedings of the 12th International Symposium on Open Collaboration, OpenSym 2016
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450344517
DOIs
StatePublished - Aug 17 2016
Event12th International Symposium on Open Collaboration, OpenSym 2016 - Berlin, Germany
Duration: Aug 17 2016Aug 19 2016

Publication series

NameProceedings of the 12th International Symposium on Open Collaboration, OpenSym 2016

Other

Other12th International Symposium on Open Collaboration, OpenSym 2016
Country/TerritoryGermany
CityBerlin
Period8/17/168/19/16

Keywords

  • Emergency response
  • Knowledge management
  • Open collaboration
  • Organizations

ASJC Scopus subject areas

  • Software

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