Expertise directory development, shared task interdependence, and strength of communication network ties as multilevel predictors of expertise exchange in transactive memory work groups

Y. Connie Yuan, Janet Fulk, Peter R. Monge, Noshir Contractor

Research output: Contribution to journalArticlepeer-review

98 Scopus citations

Abstract

Building on Kozlwoski and Klein's emergence framework, this research developed and tested a set of multilevel hypotheses regarding individual and team transactive memory processes in work teams. Literature from social psychology suggested hypotheses on how shared task interdependence influences individual expertise exchange. Social network theory suggested hypotheses that individual expertise exchange is channeled according to communication tie strength. Using data collected from 218 individuals from 18 organizational teams, the proposed hypotheses were tested using hierarchical linear modeling techniques. The results showed that at the individual level the relationship between directory development and expertise exchange was mediated by communication tie strength and moderated by shared task interdependence.Team-level variables also were significantly related to individual-level outcomes such that individual expertise exchange happened more frequently in teams with well-developed team-level expertise directories, as well as with higher team communication tie strength and shared task interdependence.

Original languageEnglish (US)
Pages (from-to)20-47
Number of pages28
JournalCommunication Research
Volume37
Issue number1
DOIs
StatePublished - Feb 2010

Keywords

  • Communication tie strength
  • Task interdependence
  • Transactive memory

ASJC Scopus subject areas

  • Language and Linguistics
  • Communication
  • Linguistics and Language

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