FAQ finder: A case-based approach to knowledge navigation

Kristian J Hammond*, R. Burke, C. Martin, S. Lytinen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

44 Scopus citations

Abstract

In this paper, we will discuss a class of systems, called FAQ FINDER systems, that use a natural language question-based interface to distributed information sources, specifically files organized as question/answer pairs such as FAQ files. In using these systems, users enter question in natural language and the system attempts answer that question, using FAQ files as a resource. We combined two technologies in developing these systems: statistically based IR engines and more semantically based “language matchers.” The power of our approach rises out of two features: First, we are using knowledge sources that have already been designed to answer the commonly asked questions in a domain and are more highly organized than free text. Second, these systems do not have to comprehend the queries they receive. They only have to identify the relevant files and then match against the segments of text that are used to organize the files themselves.

Original languageEnglish (US)
Title of host publicationProceedings the 11th Conference on Artificial Intelligence for Applications, CAIA 1995
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages80-86
Number of pages7
ISBN (Electronic)0818670703, 9780818670701
DOIs
StatePublished - Jan 1 1995
Event11th Conference on Artificial Intelligence for Applications, CAIA 1995 - Los Angeles, United States
Duration: Feb 20 1995Feb 23 1995

Publication series

NameProceedings the 11th Conference on Artificial Intelligence for Applications, CAIA 1995

Conference

Conference11th Conference on Artificial Intelligence for Applications, CAIA 1995
CountryUnited States
CityLos Angeles
Period2/20/952/23/95

ASJC Scopus subject areas

  • Software
  • Artificial Intelligence
  • Computer Science Applications

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