Feature complementarity and assortment in choice

Alexander Chernev*

*Corresponding author for this work

Research output: Contribution to journalArticle

34 Scopus citations

Abstract

This research argues that the purchase probability from a given choice set is contingent on the complementarity of the features differentiating its options. In particular, two types of features are distinguished: complementary features, which are characterized by the additivity of their utilities, and noncomplementary features, which are characterized by nonadditive utilities. In this context, it is argued that assortments in which options are differentiated by noncomplementary features are likely to be associated with a greater probability of purchase than assortments with options differentiated by complementary features. This prediction is supported by data from three experimental studies. The article concludes with a discussion of the theoretical implications and offers directions for further research.

Original languageEnglish (US)
Pages (from-to)748-759
Number of pages12
JournalJournal of Consumer Research
Volume31
Issue number4
DOIs
StatePublished - Mar 2005

ASJC Scopus subject areas

  • Business and International Management
  • Anthropology
  • Arts and Humanities (miscellaneous)
  • Economics and Econometrics
  • Marketing

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