Getting traction when overwhelmed: Implications for supporting patient-provider communication

Andrew B.L. Berry, Catherine Lim, Tad Hirsch, Andrea L. Hartzler, Edward H. Wagner, Evette Ludman, James D. Ralston

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Patients who fail to reach shared understanding with their providers about their health care priorities can have poorer health outcomes and quality of life. Because patients' priorities often reflect their values-things important and meaningful in their lives-it is important to incorporate values into patient-provider conversations. However, patients often withhold values from providers when they do not perceive them to be pertinent. In a field study with 24 patients with multiple chronic conditions, we sought to understand how participants perceived relationships among their values and their health concerns. We found that participants felt overwhelmed by multiple concerns, but were able to surmount these feelings when they pursued values that were linked to self-care. We discuss implications for patient-provider communication to help patients link values with self-care practices.

Original languageEnglish (US)
Title of host publicationCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery, Inc
Pages143-146
Number of pages4
ISBN (Electronic)9781450346887
DOIs
StatePublished - Feb 25 2017
Externally publishedYes
Event2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States
Duration: Feb 25 2017Mar 1 2017

Publication series

NameCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Other

Other2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017
Country/TerritoryUnited States
CityPortland
Period2/25/173/1/17

Keywords

  • Multiple chronic conditions
  • Patient-provider communication
  • Values

ASJC Scopus subject areas

  • Computer Networks and Communications

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