Guidance on defining the scope and development of text-based coaching protocols for digital mental health interventions

Emily G. Lattie*, Andrea K. Graham, Heather D. Hadjistavropoulos, Blake F. Dear, Nickolai Titov, David C. Mohr

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

A body of literature suggests that the provision of human support improves both adherence to and clinical outcomes for digital mental health interventions. While multiple models of providing human support, or coaching, to support digital mental health interventions have been introduced, specific guidance on how to develop coaching protocols has been lacking. In this Education Piece, we provide guidance on developing coaching protocols for text-based communication in digital mental health interventions. Researchers and practitioners who are tasked with developing coaching protocols are prompted to consider the scope of coaching for the intervention, the selection and training of coaches, specific coaching techniques, how to structure communication with clients and how to monitor adherence to guidelines, and quality of coaching. Our goal is to advance thinking about the provision of human support in digital mental health interventions to inform stronger, more engaging, and effective intervention designs.

Original languageEnglish (US)
JournalDigital Health
Volume5
DOIs
StatePublished - 2019

Keywords

  • Digital health
  • behavior change
  • coaching
  • engagement

ASJC Scopus subject areas

  • Health Informatics
  • Health Policy
  • Computer Science Applications
  • Health Information Management

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