Abstract
Given the importance of health care employees in the delivery of patient-centered care, understanding their unique perspectives is essential for quality improvement. The purpose of this study was to use photovoice to evaluate perceptions and experiences around patient-centered care among U.S. Veterans Affairs (VA) health care employees. We asked participants to take photographs of salient features in their environment related to patient-centered care. We used the photographs to facilitate dialogue during follow-up interviews. Twelve VA health care employees across two VA sites participated in the project. Although most participants felt satisfied with their work environment and experiences at the VA, they identified several areas for improvement. These included a need for more employee health and wellness initiatives and a need for enhanced opportunities for training and professional growth. Application of photovoice enabled us to learn about employees' unique perspectives around patient-centered care while engaging them in an evaluation of care delivery.
Original language | English (US) |
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Pages (from-to) | 417-425 |
Number of pages | 9 |
Journal | Qualitative Health Research |
Volume | 25 |
Issue number | 3 |
DOIs | |
State | Published - Mar 13 2015 |
Funding
The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: Funding was received from the Department of Veterans Affairs, Office of Patient-Centered Care and Cultural Transformation and the Office of Research and Development Health Services Research and Development, Quality Enhancement Research Initiative (PEC-13-002).
Keywords
- health care
- health care professionals
- photography/photovoice
- quality improvement
- research, qualitative
ASJC Scopus subject areas
- Public Health, Environmental and Occupational Health