Health care employee perceptions of patient-centered care

Salva Najib Balbale*, Stephanie Turcios, Sherri L. Lavela

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

Given the importance of health care employees in the delivery of patient-centered care, understanding their unique perspectives is essential for quality improvement. The purpose of this study was to use photovoice to evaluate perceptions and experiences around patient-centered care among U.S. Veterans Affairs (VA) health care employees. We asked participants to take photographs of salient features in their environment related to patient-centered care. We used the photographs to facilitate dialogue during follow-up interviews. Twelve VA health care employees across two VA sites participated in the project. Although most participants felt satisfied with their work environment and experiences at the VA, they identified several areas for improvement. These included a need for more employee health and wellness initiatives and a need for enhanced opportunities for training and professional growth. Application of photovoice enabled us to learn about employees' unique perspectives around patient-centered care while engaging them in an evaluation of care delivery.

Original languageEnglish (US)
Pages (from-to)417-425
Number of pages9
JournalQualitative Health Research
Volume25
Issue number3
DOIs
StatePublished - Mar 13 2015

Keywords

  • health care
  • health care professionals
  • photography/photovoice
  • quality improvement
  • research, qualitative

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

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