"Hey Google, do unicorns exist?": Conversational agents as a path to answers to children's questions

Research output: Chapter in Book/Report/Conference proceedingConference contribution

24 Scopus citations

Abstract

Children are known to be curious and persistent questionaskers. The pervasiveness of voice interfaces represents an opportunity for children who are not yet fluent readers to independently search the Internet by asking questions through conversational agents such as Amazon Alexa, Apple's Siri, and the Google Assistant. Through a twoweek, in-home deployment study involving 18 families (children aged 5-6 and their parents), we report on which questions children choose to ask the conversational agent, the answers the agent provided, challenges in use, and their perceptions of the technology. Based on our analysis, we identify several considerations for the design of voicebased conversational agents that aim to support young children's question-asking behavior and subsequent development.

Original languageEnglish (US)
Title of host publicationProceedings of the 18th ACM International Conference on Interaction Design and Children, IDC 2019
PublisherAssociation for Computing Machinery, Inc
Pages301-313
Number of pages13
ISBN (Electronic)9781450366908
DOIs
StatePublished - Jun 12 2019
Event18th ACM International Conference on Interaction Design and Children, IDC 2019 - Boise, United States
Duration: Jun 12 2019Jun 15 2019

Publication series

NameProceedings of the 18th ACM International Conference on Interaction Design and Children, IDC 2019

Conference

Conference18th ACM International Conference on Interaction Design and Children, IDC 2019
CountryUnited States
CityBoise
Period6/12/196/15/19

Keywords

  • Children
  • Conversational Agents
  • Digital Assistants
  • Question-Asking
  • Smart Speakers
  • Voice User Interfaces

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction

Fingerprint Dive into the research topics of '"Hey Google, do unicorns exist?": Conversational agents as a path to answers to children's questions'. Together they form a unique fingerprint.

Cite this