How do Service Providers and Clients Perceive Interorganizational Networks?

Jennifer Ihm*, Michelle Shumate, Julia Bello-Bravo, Yannick Atouba, Niango Malick Ba, Clémentine L. Dabire-Binso, Barry Robert Pittendrigh

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Interorganizational networks are important structures for both service providers, who must navigate them as part of their organizational roles, and clients, who use them for the purposes of receiving benefits. This research develops and tests a conceptual model that explains some of the differences in the ways that these two groups perceive these networks. Drawing on surveys/interviews with 200 clients and 63 service providers of agricultural development training in Burkina Faso, this research demonstrates that clients perceive interorganizational networks differently than service providers. In particular, these results demonstrate that service providers perceive more organizations in the network, more competitive and collaborative ties among those organizations, and more competitive ties per organization than clients. From these results, we draw implications for social network, development communication, and organizational fields’ research.

Original languageEnglish (US)
Pages (from-to)1769-1785
Number of pages17
JournalVoluntas
Volume26
Issue number5
DOIs
StatePublished - Oct 22 2015

Keywords

  • Cognitive social structures
  • Development communication
  • Interorganizational networks
  • Nongovernmental organizations (NGOs)
  • Organizational fields

ASJC Scopus subject areas

  • Business and International Management
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management

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