Identifying women's experiences with and strategies for mitigating negative effects of online harassment

Jessica Vitak, Kalyani Chadha, Linda Steiner, Zahra Ashktorab

Research output: Chapter in Book/Report/Conference proceedingConference contribution

123 Scopus citations

Abstract

The popularity, availability, and ubiquity of information and communication technologies create new opportunities for online harassment. The present study evaluates factors associated with young adult women's online harassment experiences through a multi-factor measure accounting for the frequency and severity of negative events. Findings from a survey of 659 undergraduate and graduate students highlight the relationship between harassment, well-being, and engagement in strategies to manage one's online identity. We further identify differences in harassment experiences across three popular social media platforms: Facebook, Twitter, and Instagram. We conclude by discussing this study's contribution to feminist theory and describing five potential design interventions derived from our data that may minimize these negative experiences, mitigate the psychological harm they cause, and provide women with more proactive ways to regain agency when using communication technologies.

Original languageEnglish (US)
Title of host publicationCSCW 2017 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages1231-1245
Number of pages15
ISBN (Electronic)9781450343350
DOIs
StatePublished - Feb 25 2017
Externally publishedYes
Event2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States
Duration: Feb 25 2017Mar 1 2017

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017
Country/TerritoryUnited States
CityPortland
Period2/25/173/1/17

Keywords

  • Cyberbullying
  • Misogyny
  • Online harassment
  • Social media

ASJC Scopus subject areas

  • Software
  • Computer Networks and Communications
  • Human-Computer Interaction

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