Implementation of total quality management: Conventional wisdom versus reality

H. Boerstler; R. W. Foster; E. J. O'Connor; J. L. O'Brien; S. M. Shortell; J. M. Carman; E. F X Hughes

Implementation of total quality management: Conventional wisdom versus reality

H. Boerstler^*, R. W. Foster, E. J. O'Connor, J. L. O'Brien, S. M. Shortell, J. M. Carman, E. F X Hughes

^*Corresponding author for this work

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Research output: Contribution to journal › Article › peer-review

53 Scopus citations

Abstract

Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

Original language	English (US)
Pages (from-to)	143-159
Number of pages	17
Journal	Hospital and Health Services Administration
Volume	41
Issue number	2
State	Published - Jun 3 1996

ASJC Scopus subject areas

Leadership and Management

Cite this

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title = "Implementation of total quality management: Conventional wisdom versus reality",

abstract = "Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).",

author = "H. Boerstler and Foster, {R. W.} and O'Connor, {E. J.} and O'Brien, {J. L.} and Shortell, {S. M.} and Carman, {J. M.} and Hughes, {E. F X}",

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T2 - Conventional wisdom versus reality

AU - Boerstler, H.

AU - Foster, R. W.

AU - O'Connor, E. J.

AU - O'Brien, J. L.

AU - Shortell, S. M.

AU - Carman, J. M.

AU - Hughes, E. F X

PY - 1996/6/3

Y1 - 1996/6/3

N2 - Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

AB - Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

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Implementation of total quality management: Conventional wisdom versus reality

Abstract

ASJC Scopus subject areas

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