Implementation of total quality management: Conventional wisdom versus reality

H. Boerstler*, R. W. Foster, E. J. O'Connor, J. L. O'Brien, S. M. Shortell, J. M. Carman, E. F X Hughes

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

53 Scopus citations


Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

Original languageEnglish (US)
Pages (from-to)143-159
Number of pages17
JournalHospital and Health Services Administration
Issue number2
StatePublished - Jun 3 1996

ASJC Scopus subject areas

  • Leadership and Management


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