TY - GEN
T1 - Impression management work
T2 - ACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12
AU - Benjamin, Alison
AU - Birnholtz, Jeremy
AU - Baecker, Ronald
AU - Gromala, Diane
AU - Furlan, Andrea
PY - 2012
Y1 - 2012
N2 - Chronic pain is an illness that affects nearly a third of senior citizens. Uncontrolled chronic pain can manifest constantly and/or intermittently, and can disrupt seniors' ability to plan or to maintain synchronous and scheduled contact with others. Such disruptions can expose seniors to stigma from others who do not understand this illness, social isolation, and a range of challenges to their social autonomy. We present results from an interview study of 27 seniors with chronic pain exploring how they mitigate and manage these disruptions in their lives. Drawing on Goffman's theory of impression management, we found that participants invested significant effort into controlling both the context of interactions and others' expectations, in order to mitigate the potential negative social consequences of disruptions. In performing this work, seniors were selective about what information they revealed to others about their chronic pain and availability. Given such efforts, seniors with chronic pain have unique needs for technologies to support their social interactions.
AB - Chronic pain is an illness that affects nearly a third of senior citizens. Uncontrolled chronic pain can manifest constantly and/or intermittently, and can disrupt seniors' ability to plan or to maintain synchronous and scheduled contact with others. Such disruptions can expose seniors to stigma from others who do not understand this illness, social isolation, and a range of challenges to their social autonomy. We present results from an interview study of 27 seniors with chronic pain exploring how they mitigate and manage these disruptions in their lives. Drawing on Goffman's theory of impression management, we found that participants invested significant effort into controlling both the context of interactions and others' expectations, in order to mitigate the potential negative social consequences of disruptions. In performing this work, seniors were selective about what information they revealed to others about their chronic pain and availability. Given such efforts, seniors with chronic pain have unique needs for technologies to support their social interactions.
KW - accessibility
KW - awareness
KW - chronic pain
KW - impression management
KW - interaction
UR - http://www.scopus.com/inward/record.url?scp=84858178762&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84858178762&partnerID=8YFLogxK
U2 - 10.1145/2145204.2145324
DO - 10.1145/2145204.2145324
M3 - Conference contribution
AN - SCOPUS:84858178762
SN - 9781450310864
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 799
EP - 808
BT - CSCW'12 - Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work
Y2 - 11 February 2012 through 15 February 2012
ER -